Refund Policy — Plants Daddy Lucknow

1.1 Payment Structure

All bookings with Plants Daddy operate on a 50% advance payment model. The total booking amount is divided as follows:

Payment	Amount	When Due	Purpose
Advance Payment	50% of total booking value	At the time of booking confirmation	Confirms and reserves your booking slot
Balance Payment	Remaining 50%	At the time of plant delivery to your door	Completion of service

Important: Your booking slot is only confirmed upon receipt of the advance payment. Slots are not held on verbal or written commitment alone. During peak seasons (Diwali, Summer), unconfirmed slots may be released within 4 hours of enquiry.

1.2 Refund Eligibility — Advance Payment

Eligibility for refund of the advance payment is determined entirely by how far in advance you cancel relative to your scheduled pickup date:

Cancellation Timing	Refund of Advance	Processing Time
72 hours or more before pickup	100% Full Refund	3–5 business days
48–72 hours before pickup	50% of Advance Refunded	3–5 business days
24–48 hours before pickup	25% of Advance Refunded	3–5 business days
Less than 24 hours before pickup	No Refund	Not applicable
No-show (customer unavailable at pickup)	No Refund	Not applicable

1.3 Refunds on Add-On Services

Add-on services such as Plant Health Reports, Repotting, Fertilisation Treatments, and Pest Sprays are non-refundable once the service has been performed. Since these services are delivered during the plant's stay at our nursery, they cannot be reversed.

If an add-on service was booked but not yet performed at the time of a valid cancellation, a full refund for that add-on will be issued. The timing of service performance will be determined by Plants Daddy's internal care logs and records.

Emergency Pickup Add-On (₹299): This fee is non-refundable once our team has been dispatched to your location, regardless of whether the pickup was ultimately completed.

1.4 Compensation for Plant Loss or Damage

While Plants Daddy maintains the highest standards of care and a 99%+ plant survival record, we acknowledge that unforeseen circumstances can occasionally arise. Our compensation framework is as follows:

Standard Liability Cap

Our liability for any plant that suffers damage or death while under our care is capped at ₹500 per plant, as acknowledged at the time of booking. This applies to all plants unless a Premium Coverage add-on has been purchased.

Premium Coverage Add-On

For high-value plants (customer-declared value above ₹1,000), enhanced liability coverage is available at ₹49/plant/day. Under this add-on, compensation is up to the declared value, subject to our internal assessment.

Pre-Existing Conditions

Any disease, root rot, pest infestation, yellowing, wilting, or structural weakness documented in intake photographs at the time of pickup is excluded from our liability. Intake photos serve as the sole reference point.

Service Refund on Loss

In addition to compensation, if a plant dies entirely under our care and it is established as our fault, the boarding charges for that specific plant will be refunded pro-rata for the remaining duration of stay.

Note: Compensation claims must be raised within 48 hours of plant delivery. Claims submitted after this window may not be considered. All claims are subject to review of our care logs, daily monitoring records, and intake documentation.

1.5 Cancellation Initiated by Plants Daddy

In the rare event that Plants Daddy is unable to fulfil a confirmed booking — due to unforeseen operational constraints, natural disasters, civil unrest, or any other force majeure event — we will:

Notify you at least 24 hours in advance wherever operationally possible
Issue a 100% full refund of the advance payment within 3 business days
Offer a priority rebooking slot at no extra charge for the next available window
Provide a 10% discount on your next booking as a goodwill gesture

1.6 Refund Processing Method

All eligible refunds will be processed to the original payment method — the same UPI ID, GPay account, PhonePe number, or bank account from which the payment was received. We do not issue refunds in cash or to a different account than the one used for payment.

Refund processing timelines of 3–5 business days are indicative. Actual credit to your account depends on your bank or UPI provider's processing time, which is outside our control.

To initiate a refund: WhatsApp us at +91 9250052376 with your Booking ID and the reason for your refund request. Our team will acknowledge within 4 business hours and process your eligible refund within the stated timelines.